Customer Services

Pursuing CPD in Customer Services? Searching for flexible Customer Services CPD courses to accommodate your busy schedule? At CPD Courses, our self-paced CPD Customer Services programmes could be just the thing. We specialise in flexible and accessible Customer Services project management courses of the highest quality. Boost your CV with endorsed construction management certification, with the freedom to study at a time and pace to suit your lifestyle. Our goal is to make it as easy and affordable as possible for ambitious learners to build the CPD points, hours, and profiles needed to climb the career ladder.

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Customer Services (23 modules in all)

#1
Introduction to Customer Relationship Management
#2
Development of Customer Relationship Management Plan
#3
Feedback Essentials
#4
Characteristics of Effective Feedback
#5
Introduction to Customer Services
#6
Understanding Your Customers Expectations
#7
What is a Customer Focused Organisation?
#8
Developing Customer Service Strategy
#9
Implementing a Service Excellence Strategy
#10
Importance of Effective Communication
#11
Building Long-Term Customer Relations
#12
Dealing with Unprofitable Customers
#13
Complaints Handling
#14
Empowerment & Ownership
#15
Telephone Techniques
#16
Solving Customers' Problems
#17
Verbal Communication Techniques
#18
Who Are Your Customers
#19
Asking the Right Questions
#20
Successful Telephone Selling techniques
#21
Developing a Script for telemarketing
#22
Negotiation Techniques
#23
Training and Development for Customer Service