Home / CPD Modules / Customer Services / Asking the Right Questions
It’s often said that there’s really no such thing as asking the ‘wrong’ questions. In reality, this isn’t entirely accurate. In a business setting in particular, the art of asking the right questions is of unique value and importance. From job interviews to performance appraisals to the consideration of investment opportunities, asking the right questions helps ensure positive outcomes. Obtaining the information required is dependent on suitable questions being asked in the first place. What to ask, when to ask it, how to ask it and who to ask it to – all key factors to bring into consideration. If you aren’t familiar with the art of effective questioning, ineffective answers are the best you can hope for.
Effective questioning skills have the potential to benefit both professionals and members of the workforce at all levels. Learn how to use both open and closed questions to your advantage, work with effective probing techniques and deliver negative news responsibly.
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This is a standalone course and assumes no prior knowledge.
Course at QLS | |
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Study Method | Online |
Course Duration | 10 Hours |
Start Date | on going |
Awarding Body | BOLC |