Unit 1 – What Is Conflict

This unit introduces the concept of conflict, its common causes, and how it affects relationships. Learners will understand different types of conflict and why resolving them is important.

Unit 2 – Preventing Problems

This module explores proactive ways to prevent conflicts before they arise by improving communication and understanding. It focuses on identifying early signs of tension and using strategies to avoid escalation.

Unit 3 – Managing Anger

Learners will discover how anger contributes to conflict and learn healthy ways to manage emotional reactions. The unit emphasizes self-awareness and techniques for staying calm in difficult situations.

Unit 4 – Conflict Resolution Techniques

This unit provides practical methods for resolving conflict in various settings, including workplaces and personal relationships. It covers negotiation, active listening, and problem-solving skills for effective outcomes.

Completing the Certificate in Conflict Resolution QLS Level 2 can open doors to a range of rewarding careers where strong interpersonal and problem-solving skills are essential. Graduates may pursue roles such as HR assistant, team supervisor, customer service officer, community support worker, or mediation assistant. This course is also valuable for professionals in education, healthcare, social work, and law enforcement who regularly handle conflicts. Additionally, it serves as a solid foundation for further studies in mediation, counselling, or human resources, helping individuals progress into more senior or specialised roles in conflict resolution and management.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.