The Professional Supervisor QLS Level 3

Unit 1

Roles and Responsibilities of a Supervisor

The unit 1 covers the following topics:

• A Supervisor’s Responsibilities
• Action-Centered Leadership
• The Action-Centered Leadership Model
• Planning and the Elements of Planning
• Setting Goals

Unit 2

Role of Leadership in Supervision

The unit 2 covers the following topics:

• Defining Leadership
• Brief History of Leadership Studies
• The Situational Leadership Model
• The History behind the Situational Leadership Theory
• Identifying Characteristics and Preferences

Unit 3

Effective Team Building process

The unit 3 covers the following topics:

• What is a Team?
• Advantages and Disadvantages of Teams
• The Five Stages of Team Development
• Team Leadership
• Characteristics of Team Players

Unit 4

Communication Skills for Supervisor

The unit 4 covers the following topics:

• Defining Communication
• Communication Barriers
• Active Listening Skills
• Tips for Becoming a Better Listener
• Questioning Skills
• Probing Techniques
• The Communication Process
• Motivating Employees
• Orientation and on boarding
• Training Tips and Tricks

Unit 5

Assessing Employee’s Performance and Managing Workplace

The unit 5 covers the following topics:

• Providing Feedback
• Characteristics of Effective Feedback
• Receiving Feedback
• Defining Delegation
• Delegation Role Plays
• Dealing with Conflict
• The Conflict Resolution Process
• The Problem Solving Model
• Managing Disciplinary Issues
• A Sample Discipline Checklist for a Supervisor

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.