Unit 1 – Establishing Team Norms

This unit teaches how to set clear expectations and define acceptable team behaviors, helping to create a positive and structured work environment.

Unit 2 – Building Team Trust

Learn practical techniques to build trust among team members, which strengthens collaboration and boosts overall team performance.

Unit 3 – Communication Skills

This unit focuses on improving verbal and non-verbal communication, ensuring team leaders can convey ideas clearly and handle feedback effectively.

Unit 4 – Motivating Employees

Discover strategies to inspire and engage team members, helping them stay committed, productive, and aligned with team goals.

Unit 5 – Managing Disciplinary Issues

Understand how to address conflicts and enforce policies professionally, maintaining team discipline while promoting fairness and respect.

Completing the Certificate in Team Leading QLS Level 2 opens up a variety of career opportunities in leadership and management. Graduates can pursue roles such as Team Leader, Supervisor, Shift Manager, or Assistant Manager across multiple industries. The course also provides a strong foundation for those aiming to progress into senior management positions in the future. It’s ideal for individuals starting their leadership journey or those seeking formal recognition of their skills. With a focus on key areas like communication, motivation, and discipline, this qualification enhances your ability to lead effective and high-performing teams.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.