Certificate in Team Leading QLS Level 2

Unit 1 – Establishing Team Norms

This unit teaches how to set clear expectations and define acceptable team behaviours, helping to create a positive and structured work environment.

Unit 2 – Building Team Trust

Learn practical techniques to build trust among team members, which strengthens collaboration and boosts overall team performance.

Unit 3 – Communication Skills

This unit focuses on improving verbal and non-verbal communication, ensuring team leaders can convey ideas clearly and handle feedback effectively.

Unit 4 – Motivating Employees

Discover strategies to inspire and engage team members, helping them stay committed, productive, and aligned with team goals.

Unit 5 – Managing Disciplinary Issues

Understand how to address conflicts and enforce policies professionally, maintaining team discipline while promoting fairness and respect.

Completing the Certificate in Team Leading QLS Level 2 opens up a variety of career opportunities in leadership and management. Graduates can pursue roles such as Team Leader, Supervisor, Shift Manager, or Assistant Manager across multiple industries. The course also provides a strong foundation for those aiming to progress into senior management positions in the future. It’s ideal for individuals starting their leadership journey or those seeking formal recognition of their skills. With a focus on key areas like communication, motivation, and discipline, this qualification enhances your ability to lead effective and high-performing teams.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

What is the main focus of the Certificate in Team Leading QLS Level 2 course?
The course focuses on building foundational leadership skills, such as establishing team norms, building trust, improving communication, motivating employees, and managing discipline.

Is this course suitable for junior staff or those new to leadership?
Yes, the Level 2 course is perfect for entry-level employees or those new to supervisory or team-leading roles who want to build core leadership skills.

How is this course delivered to learners?
The course is delivered entirely online, enabling flexible and self-paced study for learners worldwide.

What type of certificate will I receive upon completion?
You will receive a CPD-accredited certificate issued by OHSC and a Certificate of Completion from CPD Courses.

Do I need any prior qualifications or experience to enroll in this course?
No previous experience or qualifications are needed. The course is open to anyone interested in team leadership basics.

Is a team lead a boss?
A team lead supervises a group of team members but may not hold managerial authority. They guide and support the team while reporting to higher management.

What grade is a team leader?
Team leader roles are typically entry to mid-level positions (Level 2 or Level 3), depending on the organization and scope of responsibility.

How do I become a team lead?
You can become a team lead by demonstrating strong communication, problem-solving, and leadership skills. Taking formal training, like this Level 2 course, strengthens your candidacy.

Is lead better than manager?
A manager usually has broader responsibilities, including strategic planning and administrative tasks. A team lead often focuses on daily operations and team coordination. One isn't necessarily “better,” but they differ in scope.

What is another word for team leader?
Other terms include supervisor, coordinator, lead associate, shift lead, or project leader, depending on the industry or structure.