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Course Overview

Emotional Intelligence Training Activities

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This course will help you develop your emotional intelligence.

Who Shoud Take This Course

Newcomers looking to develop strong emotional awareness and interpersonal communication skills
Professionals aiming to improve their workplace relationships and handle stress more effectively
Graduates interested in building a career in human resources, customer service, healthcare, or education
Team leaders and managers wanting to enhance leadership skills by understanding emotions in themselves and others
Individuals seeking personal growth, better self-control, and improved decision-making
Business owners eager to foster a positive team environment and lead with empathy
Anyone interested in boosting their career prospects through enhanced emotional intelligence and self-awareness

This course is ideal for anyone who wants to gain a solid foundation in emotional intelligence and apply it in both personal and professional contexts. Whether you're entering the job market or looking to grow in your current role, the skills learned here can significantly enhance your impact and effectiveness.

Course Syllabus

Unit 1 – Emotional Intelligence: An Introduction and History
This unit introduces the concept and history of emotional intelligence, helping you understand its key components and structure. It explores the EI blueprint, the difference between optimism and pessimism, and includes techniques like the VET process to develop emotional resilience.

Unit 2 – Emotions Management
This unit covers the seven core human emotions and explains how to recognise and manage them effectively. It also guides you in using the emotional map and creating a personal vision statement for emotional growth and clarity.

Career Path

Completing the Emotional Intelligence QLS Level 1 course can open doors to a variety of personal and professional opportunities. This qualification is valuable for those pursuing careers in customer service, healthcare, education, sales, or human resources, where strong interpersonal skills are essential. It also benefits team leaders, aspiring managers, and entrepreneurs aiming to lead with empathy and improve workplace communication. Additionally, individuals looking to enhance their personal growth, resilience, and decision-making can apply these skills across all areas of life. Emotional intelligence is a powerful asset in today’s emotionally aware, people-driven work environments.

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

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