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Course Overview
Active Listening Skills Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills. What Will Students Learn? Define active listening and its key components Identify ways to become a better listener Use body language to reflect a positive listening attitude Understand the difference between sympathy and empathy, and when each is appropriate Create a listening mindset using framing, positive intent, and focus Be genuine in your communications Understand the communication process Ask questions, probe for information, and use paraphrasing techniques Build relationships to create an authentic communication experience Identify common listening problems and solutions
Course Syllabus
Unit 1
The Basics of Active Listening
The unit 1 covers the following topics:
- What is Active Listening?
- Demonstrating Listening
- Tips for Becoming a Better Listener
- Body Language Basics
- Understanding Sympathy and Empathy
- Creating the Right Mindset
Unit 2
Understanding the Communication Process
The unit 2 covers the following topics:
- The Communication Process
- Probing Techniques
- Paraphrasing Techniques
- Echoing Techniques
- NLP Tips and Tricks
Career Path
Endorsement
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Who Shoud Take This Course
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