Unit 1 – The Basics of Active Listening

This unit introduces the concept of active listening and shows how to demonstrate it effectively through posture, focus, and engagement. It also explores body language, empathy, and mindset techniques to become a more attentive and supportive listener.

Unit 2 – Understanding the Communication Process

Learn how communication works and explore essential listening techniques like probing, paraphrasing, and echoing. This unit also includes NLP tips to improve clarity, understanding, and connection in all types of conversations.

The Active Listening Online Training Course QLS Level 1 provides valuable communication skills essential across many professions. After completing this course, learners can pursue entry-level roles in customer service, sales, administration, education, or healthcare. It is especially useful for individuals seeking to improve workplace relationships, client interactions, or team collaboration. This training also benefits those aiming for future roles in HR, coaching, counselling, or leadership. By mastering active listening techniques, learners can stand out in interviews, improve job performance, and prepare for advanced communication or soft skills training that supports long-term career growth.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.