Certificate in Hotel Management QLS Level 2

The certificate in Hotel Mangement consists of 4 courses. They are:

Unit 1: Introduction to Hotel Management

The first unit of the course begins with an introduction to Hotel Management. Here candidates are taken through the concept of Hotel management and the hospitality industry at large. Furthermore, the roles of the Hotel manager, Restaurant Manager, Front Desk officer, Kitchen staff etc., in ensuring the smooth running of a hotel are explained.

Unit 2: Managing Front Office Operations

Unit 2 focuses on the effective management of front office operations. These include the reservation of guests, welcoming, registration, accurate records keeping. In addition, Unit 2 explains the roles of a front office manager in training other front office staff, staff scheduling and other duties.

Unit 3: Housekeeping, Security, and Engineering

The course further advances with a topic on Housekeeping, Security, and Engineering, which brings to light the functions of the housekeeping department in the effective functioning of the hotel. The importance of the security department and the strategies to employ in preventing and managing security threats are expounded. Candidates also undergo training in fire safety and in the development of contingency plans in effectively handling emergencies.

 Unit 4: Managing Food and Beverage Operations

The course concludes with a look at food and beverage operations’ best management practices. Candidates are exposed to Food sourcing, Menu planning, and budget management. The unit also touches on restaurant operations, table service, and other key food and beverage operations.

On completing the course, candidates are equipped with skills and knowledge to grab opportunities anywhere in the world. Candidates may take up roles as Concierges, Restaurant Managers, Front Desk Officers, Assistant Managers, Duty Managers, Bar Managers and other roles in the hospitality industry. With salaries for workers in the hospitality industry ranging between £21,129 and £40,177, candidates are set to enjoy rewarding careers for life.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Who earns the highest salary in a hotel?
The General Manager usually holds the highest-paid position in a hotel, overseeing all operations and strategic decisions. In luxury chains, executive chefs and directors of sales may also command high salaries.

What does ARR stand for in hotel management?
ARR means Average Room Rate. It reflects the average income earned per room over a specific period and is a key performance metric in hotel revenue management.

Is there a high demand for hotel managers today?
Yes, with the growth of global travel, tourism, and hospitality services, skilled hotel managers are in strong demand, especially in urban centers and resort destinations.

What does CRM mean in hotel operations?
CRM stands for Customer Relationship Management. It involves using tools and strategies to manage guest interactions, improve satisfaction, and build long-term customer loyalty.

What is a hotel code?
A hotel code refers to a unique identifier used in booking systems to represent a specific hotel. It’s commonly used in Global Distribution Systems (GDS) and online travel agencies.

Is this course suitable for complete beginners in hospitality?
Yes, the course is designed with beginners in mind. It offers a clear introduction to hotel management fundamentals with no prior experience required.

Does the course include practical training in food and beverage service?
Yes, Unit 4 focuses on real-world practices in food and beverage management, including menu planning, sourcing, budgeting, and restaurant operations.

How does the course address hotel safety and emergencies?
Unit 3 covers housekeeping, security, and fire safety, providing essential training in emergency response, threat management, and contingency planning.

Can I learn this course on my own schedule?
Absolutely. This is a self-paced online course, giving you the freedom to study whenever and wherever it suits you.

Will I get a certificate after completing this course?
Yes. Upon successful completion, you’ll receive a CPD-accredited certificate from OHSC and a Certificate of Completion from CPD Courses.