Hotel Management Advanced Diploma QLS Level 5

Unit 1: Introduction to Hospitality and Hotel Management

In unit 1, candidates are introduced to the basics of hospitality, and they get an understanding on how to manage the different operational units in the hotel. In addition, candidates will learn the interrelatedness of the hospitality industry and tourism sector, relationship management, career opportunities in the industry, and features of hospitality related businesses. 

Unit 2: Principles of Hotel Front Office Operations

Employing a customer-centered approach is key to building interest and sustaining relationships. Therefore, in this unit, candidates will be exposed to the technicalities involved in managing the hotel front operation to perfection. From handling guests’ information to check-out and bill settlement, candidates will get to grasp the best practices.

Unit 3: Role of the Maintenance Departments in Hotels (Housekeeping, Engineering and Security Operations)

In this unit, the significant roles played by the different departments –  housekeeping, engineering and security operations- are taught to candidates. From ensuring general cleanliness, upkeep of clients and mechanical appliances, to protecting the lives and property of guests, candidates will be enlightened on the myriad of functions carried out by these departments.

Unit 4: Recruitment and Selection: Policy and Procedures

The quality of people who work in the hotel will greatly determine the quality of service delivery. Thus, in this unit, candidates will be educated on the need to follow due process in recruiting for the hotel. They will grasp why they shouldn't select prospective employees based on favoritism but merit. Similarly, they will be acquainted with the standard to follow.

Unit 5: Training and Development Procedures

Any business that wishes to experience steady growth needs to invest in its people. Hence, in this unit, candidates will get hands-on knowledge on the importance of designing trainings which could be online or offline, and taking into cognizance, development procedures that will double the productivity of both the employees and employers.

Unit 6: Quality Assurance Procedures in Hospitality

In this unit, candidates will learn the importance of constantly checking whether the standards are being adhered to. They will be exposed to how to measure performance, to know if there is a need to overhaul the operational systems, or be more strategic in their line of communication.

Unit 7: Hotel Marketing and Advertising Trends

In the ever-growing era of trends, it is pertinent that businesses strategically jump on them to stay relevant. In this unit, candidates will learn how to leverage both mainstream and online media to market the hotel. Similarly, they will dig deep into the line of communication and key metrics to attract more guests to the hotel.

Unit 8: Hotel Food and Beverage Management

In this unit, candidates will examine the excellent management of food and beverage for the hotel. They will learn purchasing power, generating revenue for the hotel through food and drinks, and harnessing resources to grow the hotel.

Unit 9: Effective Interdepartmental Communications

Businesses thrive well when there is an effective interdepartmental communication. In this unit, candidates will look into the need to create a friendly and harmonious atmosphere that triggers collaboration among colleagues and in turn, enhance stellar accomplishments for the hotel.

Unit 10: Hospitality Accounting

In the final unit of this level, candidates will focus on key financial accounting metrics. They will also gain in-depth insight on principles and procedures of accounting that will aid the financial strength of the hotel. Concerns such as payrolls, balance sheet, revenue allocation, amongst others will also be considered.

Alongside the immeasurable skills garnered, candidates will enjoy the mouthwatering pool of opportunities emanating from the hospitality sector. They can be Consultants, Hotel Managers, Entrepreneurs, amongst others; and can earn a salary scale from £20,000 to £50,000 depending on their expertise and exposure.   

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

• Anyone willing to up their game and enjoy a rewarding career in the hospitality industry
• Hotel managers interested in scaling up their performance
• Current team leaders and managers keen on acquiring latest trends
• Anyone desirous of a promising career
• Candidates interested in an unrestrictive career