Certificate in Hotel Management QLS Level 1

There are three units in this course. They are:

Unit 1: Introduction to Hospitality and Hotel Management

The first unit introduces candidates to the preliminaries which include the key terms, definitions, similarities, differences and career opportunities in hospitality and hotel management. The different types of hotels and the organisational structure of hotel workers are also explained. They will also learn how the relationship they share with other fields, and how they contribute to a nation's economy.

Unit 2: Principles of Hotel Front Office Operations

Customers' experiences are mainly shaped at the hotel front office. Hence, in this unit, candidates will be exposed to the importance of taking due diligence, coming up with winning strategies and understanding the front office operations principles that will make guests have a never-to-forget experience in the hotel.

Unit 3: Role of the Maintenance Departments in Hotels (Housekeeping, Engineering and Security Operations)

In the last unit of this level, candidates will grasp what is done by the maintenance-housekeeping, engineering and security operations-, their mode of operation and why they have to always be at their best. Similarly, they will identify how their dysfunctionality can mar the hotel, and how their diligence will make the hotel.

By the time candidates complete our hospitality short courses online, they will have been equipped with skills that will prepare them for prosperous future ahead of them. They may want to be consultants, hoteliers, front desk operations officer, entrepreneurs, amongst others; and can earn a salary scale from £20,000 to £30,000 depending on their dedication to work, expertise and experience.  

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

How to become CEO in hotel management?
To become a CEO in hotel management, one typically needs years of experience in various hotel operations, a strong academic background in hospitality or business, and leadership roles across departments such as operations, finance, and marketing.

Who is the best hotel manager?
The best hotel manager is one who demonstrates excellent leadership, ensures guest satisfaction, manages staff efficiently, and maintains high service standards. Many award-winning hotel managers are recognized globally each year based on these qualities.

What is Level 4 in hospitality management?
Level 4 in hospitality management focuses on advanced supervisory and managerial skills, covering strategic planning, budgeting, and human resource management in the hospitality industry.

What is the basic of hotel management?
The basics of hotel management include understanding guest services, front office operations, housekeeping, food and beverage management, and general administration practices.

What is Level 3 hotel management?
Level 3 hotel management is an intermediate certification that introduces learners to hotel operations, customer service principles, and team coordination. It’s ideal for those preparing for entry-level supervisory roles.

What topics are covered in the Level 1 Certificate in Hotel Management?
The course covers hospitality fundamentals, front office operations, and the role of maintenance departments, including housekeeping, engineering, and security functions.

Is this course suitable for absolute beginners?
Yes, this Level 1 course is designed specifically for beginners who are new to the field of hospitality and hotel management.

How important is the front office in hotel operations?
The front office plays a crucial role in shaping guest experiences, handling check-in/out procedures, reservations, and serving as the main point of contact for guests.

What will I learn about hotel maintenance in this course?
You’ll learn about the key responsibilities of housekeeping, engineering, and security departments, and how their efficiency directly impacts guest satisfaction and hotel reputation.

Will I receive any certification after completing the course?
Yes, upon completion, you will receive a CPD-accredited certificate issued by OHSC along with a Certificate of Completion from CPD Courses.com.