Certificate in Hotel Management QLS Level 3

Unit 1: Introduction to Hospitality and Hotel Management

The course begins with candidates focusing on the basic concepts, features and benefits of hotel management. Also, they will grasp the interconnectedness of hospitality and hotel management with fields from all walks of life.

Unit 2: Principles of Hotel Front Office Operations

Unit 2 focuses on schooling candidates on tested principles that will help them manage guests from the point of arrival to departure. Basically, candidates will get a sense of strategies that will make them exceed customers' expectations and ultimately, increase patronage and sales.

Unit 3: Role of the Maintenance Departments in Hotels (Housekeeping, Engineering and Security Operations)

The functionality of the maintenance departments in the hotel will immensely affect the turnover of the hotel. Thus, in unit 3, candidates will delve into multiple roles such as hotel cleaning, timely run of appliances, the safety of lives and belongings, etc., played by the departments.

Unit 4: Hotel Food and Beverage Management

In this unit, candidates will be exposed to managing what to buy regarding food and drinks for the hotel, and how to buy it. In essence, they will learn how to professionally check for food and drink quality; while negotiating the best price for the hotel.

Unit 5: Hotel Industry: Human Resource Management

The strategic management of people to drive organisational goals is key to the human resource department. Hence, in this unit, candidates will be equipped with skills that will guide them in staffing, determining employee compensation and benefits, and defining/designing job roles for the hotel.

Unit 6: Hotel Marketing and Advertising Trends

In the final module of this course, candidates will learn the importance of leveraging advertising trends to outsmart competitors and gain considerable market share. They will also be taken through bespoke marketing concepts that attract prospective guests to the hotel.

With the knowledge acquired and the successful completion of the course, candidates will enjoy the great opportunities inherent in the hospitality sector. They may decide to be consultants, front desk operation managers, entrepreneurs, amongst others; and can earn a salary scale from £20,000 to £40,000+ depending on how well they further ahead.  

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

• Candidates interested in beginning their career at a high level
• Current hotel personnel willing to speed up their performance
• Current team leaders and managers without formal qualifications
• Candidates desirous of a career that allows them to work anywhere in the world
• Anyone hoping for an ever lucrative career