Are you interested in Customer Services? Then this is the perfect course for you. Learn how to manage Customer professionally!
400 Hours Duration
Completion Certificate
No Entry Requirements
Endorsed Courses
Get Your Course Now
Only 1 Day Left at this price
Discount 80% £560.00
30-day money-back guarantee
Course Overview
Online Customer Service Training Diploma in Customer Services has been designed to equip students with the knowledge, skills and confidence to succeed as customer service professionals for excellent and effective customer service delivery. Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills. The customer service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes which have a direct and indirect impact on customers.
Course Syllabus
This course consists of the following modules:
Unit 1 - Introduction to Customer Services
Unit 2 - Understanding Your Customers
Unit 3 - What is a Customer Focused Organisation?
Unit 4 - Developing Customer Service Strategy
Unit 5 -Implementing a Service Excellence Strategy
Unit 6 - Training and Development for Customer Service
Unit 7 - Importance of Effective Communication
Unit 8 - Building Long-Term Customer Relations
Unit 9 - Dealing with Unprofitable Customers
Unit 10 - Importance of Customer’s Feedback
Unit 11 - Complaints Handling
Unit 12 -Empowerment & Ownership
Career Path
Endorsement
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Who Shoud Take This Course
Your Certificate, Delivered Instantly & Professionally
Finish your course and instantly download your PDF certificate to share or showcase. Prefer a hard copy? We’ll send you a beautifully printed version, ready to frame and display with pride!
Recognised CPD Certification
Earn a fully accredited CPD certificate that’s respected across industries.
Instant Download & Print
Download your certificate immediately after completing your course – perfect for your records or CV.
Printed Copy Included
You’ll also receive a professionally printed certificate delivered straight to your door – ideal for framing and display.
Verifiable Unique ID
Each certificate includes a unique ID number, easily verifiable by employers.
High-Quality Print
Enjoy a professionally printed certificate that looks impressive and feels premium.
Completion dates included
Your certificate clearly displays the completion date, making renewal planning simple.
What our Students say
Verified
Again! My concerns with my courses has been resolved, thanks to Sophia! I didn't know what to do then but Sophia managed to find a solution for my problem regarding in shifting courses, and viola! all has been sorted then here I am, much obliged, it was excellent customer service!
Leonardo Ding, Today
Verified
Open Study College is top notch👍.Also my experienced with Sophia was great, she’s so patient and very helpful in that of her role.I’d love to rate the college more than five stars🤩🤙 And I’m looking forward to gain more knowledge with Open Study College
Brendon Tim, Yesterday
Verified
Again! My concerns with my courses has been resolved, thanks to Sophia! I didn't know what to do then but Sophia managed to find a solution for my problem regarding in shifting courses, and viola! all has been sorted then here I am, much obliged, it was excellent customer service!
Leonardo Ding, Today
Verified
Again! My concerns with my courses has been resolved, thanks to Sophia! I didn't know what to do then but Sophia managed to find a solution for my problem regarding in shifting courses, and viola! all has been sorted then here I am, much obliged, it was excellent customer service!
Leonardo Ding, Today
Related Courses
Celebrating our Clients and Partners
