Business Ethics for the Office QLS Level 1

Unit 1

Introduction to Business Ethics

The unit 1 covers the following topics:

• Defining Ethics and Morals
• Values Identification
• Why Bother with Ethics?
• Kohlberg’s Six Stages
• The Six Stages and Three Levels
• Model Overview
• Identifying Stages

Unit 2

Philosophical Approaches to Ethics

The unit 2 covers the following topics:

• An Introduction to Philosophy
• The Golden Rule
• The Golden Mean
• Utilitarianism
• The Categorical Imperative
• Utopianism
• Applying Philosophical Approaches
• Resolve each situation using the tools that we just discussed.
• What Does Ethical Mean?
• Avoiding Ethical Dilemmas
• Some Easy Strategies
• Pitfalls and Excuses
• Developing an Office Code of Ethics
• Sample Codes of Ethics
• Keys to an Ethical Office

Unit 3

Developing Codes for Office Ethics

The unit 3 covers the following topics:

• The Three-Phase Model
• The Problem Solving Model
• Perception
• Analysis
• Brainstorming
• Checkerboard
• Research and Report
• Evaluation
• Decision Making
• Planning
• Implementation
• The Problem Solving Toolkit
• Force Field Analysis
• Legitimizing Problems and Positions
• Ethical Decision Making Tools
• Advanced Processes
• The Kidder Process

Unit 4

Common Ethical Dilemmas

The unit 4 covers the following topics:

• Dilemmas with Company Policy
• Common Dilemmas
• Dilemmas with Co-Workers
• Potential Dilemmas
• Dilemmas with Clients
• Potential Dilemmas
• Dilemmas and Supervisors
• Dilemmas with Your Supervisor
• Dilemmas as a Supervisor
• What to Do When You Make a Mistake

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.