This course consists of the following units:

Unit 1 – Fundamentals of Business Communication
Learn the key principles of effective communication in a business setting, including clarity, tone, and purpose. This unit helps you build strong foundational skills for professional interaction.

Unit 2 – Writing Business Letters
Understand how to write formal business letters that are structured, professional, and clear. This unit covers formatting, tone, and the correct use of language for different business purposes.

Unit 3 – Writing Effective Emails
Gain practical skills to write emails that are concise, polite, and impactful in a professional environment. This unit teaches proper formatting, subject lines, and communication etiquette.

Unit 4 – Writing Memos
Discover how to write internal memos that communicate important information efficiently across teams. This unit focuses on structure, brevity, and maintaining a clear business tone.

Unit 5 – Communicating Effectively by Telephone
Learn how to speak clearly and professionally over the phone to ensure effective communication. This unit helps you develop confidence, listening skills, and polite telephone manners.

The Certificate in Business Communications QLS Level 3 opens doors to a variety of roles that require strong written and verbal communication skills. Graduates can pursue careers as administrative assistants, office coordinators, customer service representatives, receptionists, or communications officers. The course is also valuable for professionals in sales, HR, and marketing who want to improve workplace communication. With a solid understanding of business correspondence, email etiquette, memo writing, and telephone communication, learners are well-prepared to succeed in professional environments and advance into supervisory or managerial roles with confidence.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.