Level 7 Diploma in Travel and Tourism Management

This course consists of the following units:

Module 1 – Introduction to the Global Travel & Tourism Industry

This module provides an overview of the global tourism industry, explaining key sectors, trends, and how travel businesses operate in international markets.

Module 2 – Travel Products, Services & Smart Tourism Systems

Learners explore various travel products and services, while studying smart tourism technologies that enhance efficiency and customer experience.

Module 3 – Tour Operations & Digital Distribution Channels

This module covers the role of tour operators and teaches how digital platforms, booking systems, and distribution channels support modern tourism.

Module 4 – Marketing and Sales in the Travel Industry

Learners gain knowledge of tourism marketing strategies and sales techniques, learning how to promote travel products and attract global customers.

Module 5 – Customer Experience and Relationship Management

This module focuses on delivering memorable customer experiences and developing strong client relationships to improve loyalty and satisfaction.

Module 6 – Risk, Crisis, and Reputation Management in Tourism

Learners study how to manage risks and crises in tourism, along with strategies for protecting and restoring an organisation’s public reputation.

Module 7 – Human Resources and Organisational Skills in Tourism

This module teaches essential HR skills, including recruitment, training, leadership, and workplace organisation within tourism businesses.

Module 8 – Sustainable and Responsible Tourism Management

Learners explore sustainability principles and responsible tourism practices, gaining skills to promote ethical, eco-friendly tourism development.

A career in travel and tourism can literally take you places you never dreamed possible.  Whether pursuing a high-flying position with an established tour operator or looking to set up your own agency from scratch, an endorsed Level 7 Diploma on your CV could make all the difference.  Typical job titles in the field of travel and tourism include Holiday Representative, Tour Guide, Travel Agent, Concierge Manager, Marketing Director, Sales Representative and many more besides.  All with limitless scope for advancement, both at home and on an international basis.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

What is sleep tourism?
Sleep tourism refers to travel experiences designed specifically to promote rest and better sleep, often featuring luxurious bedding, sleep-inducing environments, and wellness therapies focused on relaxation.

What is solo travel?
Solo travel is when an individual explores destinations independently without a travel companion. It offers freedom, self-discovery, and a unique opportunity to connect with new people and cultures.

Who is a famous traveling person?
One of the most famous modern travelers is Rick Steves, an American travel writer and TV host known for his travel guides and shows focused on European destinations.

What is the best travel quote?
A popular travel quote is: "The world is a book and those who do not travel read only one page." – Saint Augustine.

What defines travel?
Travel involves the movement of people from one location to another for leisure, business, or exploration. It can be local or international and includes a wide range of experiences and purposes.

Does this course cover sustainable tourism in detail?
Yes, sustainable tourism is a key component, focusing on responsible travel practices, environmental preservation, and the role of communities in tourism development.

Will I learn how to manage crises in tourism settings?
Absolutely. The course includes a dedicated module on crisis management, providing tools to prepare for, handle, and recover from emergencies in the tourism sector.

Are there modules focused on sales techniques?
Yes, there are multiple modules that explore sales strategies, including telemarketing, communication skills, and smart selling techniques tailored for tourism professionals.

Is human resource management included in this course?
Yes, the course features a comprehensive module on managing human resources within the tourism industry, emphasizing staff development, motivation, and HR strategy.

Do I need a background in travel and tourism to enroll?
No prior experience is required. The course is designed to support learners at all levels, including those new to the field, with step-by-step guidance through all core concepts.