Workplace Harassment QLS Level 1

Unit 1: An Introduction to Workplace Harassment

This unit explains what constitutes workplace harassment, including various types and the legal definition of sexual harassment. It also covers the importance of training, how to develop a harassment policy, and how to handle both genuine and false complaints effectively.

Unit 2: Mediation Process

In this unit, learners will understand the basics of mediation, how to select a mediator, and the steps involved in resolving conflicts through mediation. It also explores complaint investigation, reporting processes, and practical techniques to create fair solutions through skilful application.

Completing the Workplace Harassment QLS Level 1 course opens pathways into HR, compliance, and workplace safety roles. Graduates can pursue careers as HR assistants, employee relations specialists, or workplace mediators. This foundational knowledge is valuable for those entering human resources, management, or legal support roles, where understanding harassment laws and conflict resolution is critical. It also serves as a stepping stone toward advanced certifications in workplace compliance or mediation. Professionals in supervisory or managerial positions can benefit by applying these skills to foster safer, more respectful work environments, promoting employee well-being and organizational integrity.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

What is the definition of workplace harassment?
Workplace harassment refers to unwelcome behavior, verbal or physical, that demeans, threatens, or offends an employee, creating a hostile or abusive work environment.

What are examples of harassment in the workplace?
Examples include bullying, verbal abuse, sexual comments, exclusion from meetings, and spreading malicious rumors or false information.

What is the definition of harassment?
Harassment is any unwanted conduct affecting the dignity of an individual, whether related to age, sex, race, religion, disability, or other personal characteristics.

What are some signs of workplace harassment?
Common signs include anxiety, sudden drop in performance, withdrawal from colleagues, fear of reporting incidents, and increased absenteeism.

What are 5 examples of violence in the workplace?
Examples include physical assaults, verbal threats, sexual violence, stalking, and destruction of property or sabotage.

What will I learn in the Introduction to Workplace Harassment unit?
You will learn about the types and legal definitions of workplace harassment, the importance of anti-harassment policies, and handling both real and false complaints.

Does the course teach how to investigate complaints?
Yes, the course includes techniques for proper complaint investigation, fair reporting procedures, and creating balanced resolutions.

How does this course cover mediation?
It explains the mediation process step-by-step, including choosing the right mediator, conflict resolution stages, and techniques for reaching mutual agreements.

Is the course applicable across all industries?
Yes, the principles and practices taught are suitable for professionals in any sector, including corporate, healthcare, education, and retail environments.

Will I receive a certificate upon completion?
Yes, upon successful completion, you will receive a CPD-accredited certificate issued by OHSC and a CPD Courses Certificate of Completion.