Fundamentals of Customer Service

This introductory online customer service training programme is ideal for newcomers, with no prior knowledge or experience required.  The course consists of two in-depth modules, each concluding with an online assessment for submission to your assigned tutor:

Module 1 - Introduction to Customer Services

The first module takes a detailed look at the concept of customer service, along with the contribution quality customer care makes to all aspects of business performance.  Typical roles and responsibilities in the field of customer service are also discussed, along with challenges to quality customer service provision and the benefits of superior customer care.

Module 2 - Communication Skills

The second module examines communication as the driving force behind an effective customer excellence strategy.  Candidates learn how to develop and implement a viable communication strategy, identify the requirements of internal and external communications, create effective training strategies for improved communication and more.

Our exclusive Level 1 Customer Service Award could pave the way for more advanced studies at a higher level, or serve as a stepping-stone for a future career in customer service. If you already work in a customer service setting, targeted studies could broaden your skills, knowledge and confidence. Entry-level positions in customer service typically attach salaries of around £18,000 - considerably more for managers and leadership personnel.

CPD Courses is proud to offer an extensive range of online customer service training programs, with the flexibility to accommodate even the busiest lifestyles. This Level 1 Customer Service Award was designed with the following candidates in mind:

• Newcomers to customer service with no prior experience
• Existing members of the workforce pursuing promotion
• Anyone who works in a sales or customer service setting
• Business owners, managers, supervisors and team leaders
• Public relations and marketing personnel at all levels
• Jobseekers working on their CVs and career prospects

Enrolment is open 365 days a year, making now the perfect time to get started.  Sign up online in just a few clicks, or contact the CPD Courses admissions team anytime for more information.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.