Are you interested in Customer Services? Then this is the perfect course for you. Learn how to manage Customer professionally!
80 Hours Duration
Completion Certificate
No Entry Requirements
Endorsed Courses
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Course Overview
Customer Services Courses Online On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.
Course Syllabus
Unit 1: What is Customer Service
Unit 2: Communication Skills
Unit 3: Dealing with Difficult Customers
Career Path
Endorsement
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Who Shoud Take This Course
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Recognised CPD Certification
Earn a fully accredited CPD certificate that’s respected across industries.
Instant Download & Print
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Printed Copy Included
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Verifiable Unique ID
Each certificate includes a unique ID number, easily verifiable by employers.
High-Quality Print
Enjoy a professionally printed certificate that looks impressive and feels premium.
Completion dates included
Your certificate clearly displays the completion date, making renewal planning simple.
What our Students say
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Again! My concerns with my courses has been resolved, thanks to Sophia! I didn't know what to do then but Sophia managed to find a solution for my problem regarding in shifting courses, and viola! all has been sorted then here I am, much obliged, it was excellent customer service!
Leonardo Ding, Today
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Open Study College is top notch👍.Also my experienced with Sophia was great, she’s so patient and very helpful in that of her role.I’d love to rate the college more than five stars🤩🤙 And I’m looking forward to gain more knowledge with Open Study College
Brendon Tim, Yesterday
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Again! My concerns with my courses has been resolved, thanks to Sophia! I didn't know what to do then but Sophia managed to find a solution for my problem regarding in shifting courses, and viola! all has been sorted then here I am, much obliged, it was excellent customer service!
Leonardo Ding, Today
Verified
Again! My concerns with my courses has been resolved, thanks to Sophia! I didn't know what to do then but Sophia managed to find a solution for my problem regarding in shifting courses, and viola! all has been sorted then here I am, much obliged, it was excellent customer service!
Leonardo Ding, Today
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