Unit 1 – Introduction to Performance Management

This unit explains the different types of performance reviews and common errors to avoid, helping learners understand how to conduct effective appraisals. It covers formal, informal, probationary, and 360-degree reviews to choose the best approach for any situation.

Unit 2 – Performance Management Process

Learners will explore the complete performance management cycle, including setting clear goals using the SPIRIT method and establishing performance standards. This unit focuses on creating a structured and effective appraisal process.

Unit 3 – Creating Performance Development

This unit teaches how to develop performance plans and improve communication skills, including giving and receiving feedback. It also covers coaching techniques and preparing for performance review interviews.

Unit 4 – Maintaining Performance

Learners will discover how to sustain high performance, address issues constructively, and handle difficult situations, including termination. This unit provides practical checklists to support ongoing performance management.

The Conducting Effective Performance Reviews QLS Level 3 course equips managers, supervisors, and HR professionals with essential skills to lead productive performance appraisals. Graduates can pursue roles such as performance manager, HR coordinator, team leader, or employee development specialist. This qualification is ideal for those aiming to improve employee engagement, boost productivity, and foster professional growth within teams. It also supports career advancement in human resources, management, and organizational development by strengthening communication, feedback, and coaching skills. Learners are prepared to handle performance challenges confidently, making them valuable assets in any workplace.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.