Are you interested in Customer Services? Then this is the perfect course for you. Learn how to manage Customer professionally!

125 Hrs Duration

Completion Certificate

No Entry Requirements

Endorsed Courses

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Course Overview

CRM Training As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.  What Will Students Learn? The terms and benefits of CRM on a company’s bottom line Analyze the different components of a CRM plan Develop a checklist for readiness and success in CRM Describe how CRM creates value for organizations and customers Consider developmental roles that have the greatest impact on CRM

Course Syllabus

Unit 1

Introduction to Customer Relationship Management

The unit 1 covers the following topics:

Different Faces of CRM
Evaluation Metrics
Privacy Issues
Requirement Driven Product Selection

Unit 2

Development of Customer Relationship Management Plan

The unit 2 covers the following topics:

Strategies for Customer Retention
Customer Scenarios
Selling CRM
Homegrown vs. Application Service Provider
The Development Team
Customer Life Cycles
Evaluating and Reviewing CRM

Career Path

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

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Completion dates included

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What our Students say

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Again! My concerns with my courses has been resolved, thanks to Sophia! I didn't know what to do then but Sophia managed to find a solution for my problem regarding in shifting courses, and viola! all has been sorted then here I am, much obliged, it was excellent customer service!

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Open Study College is top notch👍.Also my experienced with Sophia was great, she’s so patient and very helpful in that of her role.I’d love to rate the college more than five stars🤩🤙 And I’m looking forward to gain more knowledge with Open Study College

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