Certificate in Crisis Management QLS Level 3

Unit 1 – What is Crisis Management?

This unit introduces the fundamentals of crisis management and explains why it is vital for business continuity. Learners will explore different types of crises and how organizations prepare to respond effectively.

Unit 2 – Conducting the Crisis Audit

Understand how to identify potential risks and evaluate vulnerabilities within an organization. This unit teaches learners how to conduct a crisis audit to strengthen preparedness.

Unit 3 – Developing a Response Process

Learn how to create a structured and efficient crisis response plan that minimizes damage. This unit covers clear communication, decision-making, and response coordination during emergencies.

Unit 4 – Establishing an Emergency Operations Centre

This unit explains how to set up and manage an Emergency Operations Centre (EOC) during a crisis. Learners will understand the roles, resources, and procedures required for effective crisis control.

Completing the Certificate in Crisis Management QLS Level 3 can lead to career opportunities in emergency planning, risk management, and business continuity. This course equips learners with the skills to identify risks, develop crisis response strategies, and coordinate emergency operations. Graduates may pursue roles such as Crisis Management Assistant, Risk Analyst, Emergency Response Coordinator, or Business Continuity Officer. It is ideal for professionals working in corporate, government, or non-profit sectors where crisis preparedness is essential. This qualification also enhances career prospects for those in leadership, HR, or operations roles by strengthening their ability to manage disruptions effectively and protect organizational stability.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

What is a crisis management certificate?
A crisis management certificate is a professional credential that verifies an individual’s understanding and skills in managing emergencies, minimizing damage, and leading organizations through high-pressure situations.

What is meant by crisis management?
Crisis management refers to the process by which an organization handles sudden and significant negative events to protect its people, assets, and reputation.

What is crisis management training?
Crisis management training prepares individuals and teams to identify potential threats, respond effectively to emergencies, and maintain operations during disruptive events.

What is a career in crisis management?
A career in crisis management involves roles such as emergency response coordinator, business continuity planner, risk analyst, or crisis communication specialist within various industries.

What is an example of crisis management?
An example is when a company activates an emergency operations centre during a natural disaster to coordinate evacuation, protect employees, and manage communication with stakeholders.

What topics are covered in this crisis management course?
The course covers the basics of crisis management, how to identify risks, develop response plans, conduct crisis audits, and establish emergency operation centres.

Will I learn how to conduct a crisis audit?
Yes, you will be guided through the process of evaluating potential risks and vulnerabilities within an organization to improve preparedness and response.

Does the course include communication strategies for emergencies?
Absolutely. You'll learn how to communicate clearly and effectively during a crisis to ensure coordinated response and minimize confusion.

Is this course suitable for beginners in crisis management?
Yes, the course is designed for learners at all levels, including beginners, and provides foundational knowledge to build a strong understanding of crisis handling.

Will I receive a recognized certificate upon completion?
Yes, upon successful completion, you will receive a CPD-accredited certificate issued by OHSC and a Certificate of Completion from CPD Courses.