Unit 1 – What is Crisis Management?

This unit introduces the fundamentals of crisis management and explains why it is vital for business continuity. Learners will explore different types of crises and how organizations prepare to respond effectively.

Unit 2 – Conducting the Crisis Audit

Understand how to identify potential risks and evaluate vulnerabilities within an organization. This unit teaches learners how to conduct a crisis audit to strengthen preparedness.

Unit 3 – Developing a Response Process

Learn how to create a structured and efficient crisis response plan that minimizes damage. This unit covers clear communication, decision-making, and response coordination during emergencies.

Unit 4 – Establishing an Emergency Operations Centre

This unit explains how to set up and manage an Emergency Operations Centre (EOC) during a crisis. Learners will understand the roles, resources, and procedures required for effective crisis control.

Completing the Certificate in Crisis Management QLS Level 3 can lead to career opportunities in emergency planning, risk management, and business continuity. This course equips learners with the skills to identify risks, develop crisis response strategies, and coordinate emergency operations. Graduates may pursue roles such as Crisis Management Assistant, Risk Analyst, Emergency Response Coordinator, or Business Continuity Officer. It is ideal for professionals working in corporate, government, or non-profit sectors where crisis preparedness is essential. This qualification also enhances career prospects for those in leadership, HR, or operations roles by strengthening their ability to manage disruptions effectively and protect organizational stability.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.