Skills for the Administrative Assistant QLS Level 3

Unit 1: Skills needed to become a Successful Administrative Assistant

This unit covers the importance of professional appearance and provides practical tips for success while addressing common distorted thinking patterns that can hold you back.

Unit 2: Understanding and Improving your Assertiveness

Learn what assertiveness means and discover effective ways to improve your assertiveness skills to communicate confidently and stand your ground in the workplace.

Unit 3: Communication Skills

This unit teaches key communication techniques like active listening, interpreting non-verbal messages, and writing clearly, along with proofreading tips and time management strategies to boost productivity.

Unit 4: Working as a Team and with Difficult People

Explore how to work effectively within teams, handle difficult people professionally, learn when and how to say no, and develop strategies to manage workplace stress successfully.

The Skills for the Administrative Assistant QLS Level 3 course opens doors to a dynamic career in office administration, executive support, and office management. Graduates can pursue roles such as Administrative Assistant, Office Coordinator, Executive Secretary, or Receptionist across various industries. This course equips learners with essential communication, assertiveness, and teamwork skills, making them valuable assets in any professional setting. Strong time management and stress-handling abilities further enhance career growth opportunities. With these competencies, individuals can advance to senior administrative positions, project coordination roles, or specialize in human resources support, boosting their prospects for promotion and increased responsibility.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

What will I learn in the Administrative Assistant QLS Level 3 course?
You will learn essential administrative skills, including communication, assertiveness, teamwork, time management, and handling difficult workplace situations.

Is this course suitable for beginners with no office experience?
Yes, the course is beginner-friendly and designed to build core administrative skills from the ground up, even if you have no prior office experience.

Will this course help improve my confidence in a professional setting?
Absolutely. The course includes modules on assertiveness, communication, and handling stress, all aimed at boosting your workplace confidence.

Does the course offer practical examples or just theory?
The course is highly practical, offering real-world examples, actionable tips, and strategies that you can immediately apply in your administrative role.

Will I receive a certificate upon completion of the course?
Yes, you will receive a CPD-accredited certificate issued by OHSC and a CPD Courses Certificate of Completion upon finishing the course.

What do administrative skills mean?
Administrative skills refer to a range of abilities like communication, organization, time management, and multitasking that support smooth office operations.

What are the skills of an administrative assistant?
Key skills include effective communication, scheduling, document management, customer service, computer proficiency, and the ability to prioritize tasks efficiently.

How can assistants improve skills?
Assistants can improve by taking professional development courses, seeking feedback, using productivity tools, and practicing clear communication regularly.

What skills do I need for administration?
Strong organizational abilities, attention to detail, interpersonal communication, time management, and assertiveness are vital for a successful career in administration.

How do I list skills on a resume?
List relevant skills in a dedicated “Skills” section and support them with examples in your work experience—e.g., “Managed scheduling for a 10-person team using Outlook.”