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200 Hrs Duration

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Course Overview

Improve Communication Skills Online 

Have you ever wondered why it seems so difficult to talk with some people and yet so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

Who Shoud Take This Course

·         Professionals seeking to enhance their communication skills for better workplace interactions

·         Managers and team leaders aiming to improve team collaboration and conflict resolution

·         Customer service representatives and sales personnel who want to build stronger client relationships

·         Graduates and job seekers looking to boost their confidence and communication effectiveness

·         HR practitioners and trainers focused on employee development and coaching

·         Individuals interested in mastering active listening, body language, and persuasion techniques

·         Anyone eager to advance their career by developing clear, assertive, and impactful communication skills that drive success

Course Syllabus

Unit 1: Introduction to Communication Strategies
This unit focuses on building positive relationships by growing self-awareness and confidence while understanding communication basics and overcoming common barriers. Learners will develop foundational skills to communicate clearly and effectively in various situations.


Unit 2: Basic Communication Skills
In this unit, students learn essential skills such as asking questions, active listening, interpreting cues, and responding to emotions, which are vital for meaningful conversations. The module also covers body language and gestures to enhance understanding and connection.


Unit 3: Communication Techniques for the Workplace
This unit teaches different communication styles and how to create a positive self-image, while emphasizing preparation and assertiveness for professional success. Learners will explore persuasion methods, effective self-talk, and how to balance enthusiasm with control to influence others positively.


Career Path

Completing the Communication Strategies QLS Level 3 course equips learners with advanced communication skills essential for leadership and professional growth. Graduates can pursue roles such as team leaders, project managers, customer relations specialists, and corporate trainers. This course is ideal for professionals in sales, marketing, human resources, and management who want to enhance their ability to influence, persuade, and engage others effectively. It also benefits those aiming for careers in coaching, counseling, or consultancy, where clear and confident communication is critical. Mastering these strategies opens doors to senior roles that require strong interpersonal and negotiation skills across various industries.

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

FAQs

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Finish your course and instantly download your PDF certificate to share or showcase. Prefer a hard copy? We’ll send you a beautifully printed version, ready to frame and display with pride!

Recognised CPD Certification

Earn a fully accredited CPD certificate that’s respected across industries.

Instant Download & Print

Download your certificate immediately after completing your course – perfect for your records or CV.

Printed Copy Included

You’ll also receive a professionally printed certificate delivered straight to your door – ideal for framing and display.

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Verifiable Unique ID

Each certificate includes a unique ID number, easily verifiable by employers.

High-Quality Print

Enjoy a professionally printed certificate that looks impressive and feels premium.

Completion dates included

Your certificate clearly displays the completion date, making renewal planning simple.

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What our Students say

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Excellent Course

Lina, 22, Jun 2025

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The free CPD courses at cpd helped me understand machine learning from scratch!

Sofia R., 13, Apr 2025

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