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Unit 1: An Introduction to Workplace Violence
This unit defines workplace violence and explains the cycle of violence, helping learners understand the behavior wheel and the anger management process to effectively recognize and address violent behaviors.
Unit 2: Role of Communication Skills in Anger Management
This unit highlights the importance of communication skills, covering assertiveness, questioning techniques, problem-solving tools, and relaxation methods, all designed to help manage anger constructively.
Unit 3: Developing a Policy and Program for Workplace Violence
This unit teaches how to create effective workplace violence policies through risk assessment, hiring practices, workplace design, and security measures to build a safer work environment.
Unit 4: Developing Training and Response Programs for Anger Management
This unit guides learners in developing emergency response plans, threat response processes, and training programs, while outlining steps to take when violence occurs to ensure a quick and organized response.
