How to Manage Anger and Violence in the Workplace QLS Level 3

Unit 1: An Introduction to Workplace Violence

This unit defines workplace violence and explains the cycle of violence, helping learners understand the behaviour wheel and the anger management process to effectively recognize and address violent behaviours.

Unit 2: Role of Communication Skills in Anger Management

This unit highlights the importance of communication skills, covering assertiveness, questioning techniques, problem-solving tools, and relaxation methods, all designed to help manage anger constructively.

Unit 3: Developing a Policy and Program for Workplace Violence

This unit teaches how to create effective workplace violence policies through risk assessment, hiring practices, workplace design, and security measures to build a safer work environment.

Unit 4: Developing Training and Response Programs for Anger Management

This unit guides learners in developing emergency response plans, threat response processes, and training programs, while outlining steps to take when violence occurs to ensure a quick and organized response.

The "How to Manage Anger and Violence in the Workplace QLS Level 3" course prepares professionals for roles in human resources, safety management, and organizational leadership by equipping them with skills to prevent and handle workplace violence effectively. Graduates can pursue careers as workplace safety officers, conflict resolution specialists, or employee wellness coordinators, focusing on creating safer work environments. This course also benefits managers and team leaders aiming to improve communication, enforce policies, and manage crisis situations confidently. Overall, it enhances career prospects for anyone interested in fostering a positive, secure, and productive workplace culture.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

What will I learn in the Workplace Violence course?
You’ll learn how to identify early signs of aggression, develop effective anger management strategies, and create safe work environments through policies, training, and communication.

Is this course suitable for team leaders or managers?
Yes, the course is ideal for anyone in a leadership role who wants to foster a respectful workplace and manage conflict or potential violence professionally.

Does the course include real-life examples or case studies?
Yes, practical examples and case studies are included to demonstrate how anger and violence can be recognized and managed in real workplace scenarios.

Will this course help in creating workplace policies?
Absolutely. One unit is dedicated to guiding you through developing customized workplace violence policies, including risk assessments and preventive practices.

Will I receive certification after completing the course?
Yes, after successful completion, you'll receive a CPD-accredited certificate issued by OHSC, along with a CPD Courses Certificate of Completion.

How to manage anger at the workplace?
Managing workplace anger involves staying calm, using assertive communication, identifying triggers, and applying techniques like deep breathing or taking short breaks.

How to work on anger management?
To work on anger management, practice mindfulness, engage in active listening, seek feedback, and consider training programs to build emotional regulation skills.

How to handle people with anger issues?
Handle them with empathy and calmness. Avoid confrontation, set clear boundaries, and if needed, involve HR or follow company protocols for conflict resolution.

How to calm an angry person?
Stay composed, use a low and steady tone, listen without interrupting, acknowledge their feelings, and guide the conversation toward resolution or a break if needed.

What is anger management?
Anger management is a set of skills and strategies used to recognize, control, and express anger in healthy, constructive ways that do not harm others or oneself.