Unit 1 – Verbal Communication

Learn how to use tone, pitch, and language to communicate clearly and confidently over the phone, helping you build better connections with potential customers.

Unit 2 – Exceptional Things About Telephone Sales

Explore the unique advantages of telephone sales and discover how to use them to increase conversions, reach more customers, and close deals faster.

Unit 3 – Active Listening Skills

Master the art of active listening to fully understand customer needs, enabling you to respond more effectively and build trust during sales calls.

Unit 4 – Developing Your Script

Understand how to create professional, flexible sales scripts that guide conversations while keeping your message persuasive and personal.

Unit 5 – Pre-Call Planning

Learn how to prepare for each call with the right research and goals, increasing your confidence and improving overall call success rates.

Completing the Certificate in Telemarketing QLS Level 3 opens the door to various exciting career opportunities in the sales and marketing sector. Graduates can pursue roles such as Telemarketer, Telesales Executive, Call Centre Agent, Customer Service Representative, or Inside Sales Associate. With experience, professionals may progress to supervisory or managerial positions in sales or business development. This qualification also supports those looking to work freelance or start their own telemarketing business. The skills gained are highly transferable, making it a strong foundation for careers in digital sales, lead generation, and client relationship management.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.