Certificate in Communication Skills level 2, consists of the following four units:

Unit 1 – Communication Basics
Learn the core principles of effective communication in the workplace, including verbal and written methods. This unit helps you understand how clear messaging supports teamwork and productivity.

Unit 2 – Listening Skills
Discover how active listening improves understanding and strengthens workplace relationships. You’ll learn to listen with purpose, respond appropriately, and reduce communication barriers.

Unit 3 – Body Language
Explore how non-verbal cues like posture, gestures, and facial expressions influence communication. This unit shows how body language can reinforce or contradict spoken words.

Unit 4 – Communication Styles
Understand different communication styles and how to adapt your approach based on the audience and situation. This unit helps you communicate more effectively with colleagues and clients.

The Certificate in Communications in an Organisation QLS Level 2 prepares learners for roles that require strong interpersonal and communication skills. Graduates can pursue careers in customer service, administrative support, reception, retail, and team coordination. The course also benefits individuals working in HR, sales, and front-desk roles where effective communication is essential. With a solid understanding of listening skills, body language, and communication styles, learners can enhance workplace interactions and improve job performance. This qualification is ideal for those looking to enter the workforce, change careers, or strengthen their professional communication to boost long-term career prospects.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.