Working Smarter QLS Level 3

Unit 1: Building a Technology-Friendly Workplace

This unit explores how to create a productive, tech-enabled workplace by offering useful tips for employees and managers. It also covers upgrading software, effective IT communication, and selecting the right tools to enhance efficiency.

Unit 2: Managing and Optimizing Technical Training and Budgets

Learn how to plan different types of technical training while managing IT budgets and protecting digital systems. The unit also explains internet access control, network types, and privacy and security best practices.

Unit 3: Understanding Ergonomics at Workplaces

This unit introduces ergonomic principles to promote comfort, health, and productivity at work. It also covers system usage policies, internet etiquette, and the roles of both managers and employees in maintaining workplace wellbeing.

Unit 4: Establishing Effective Telecommunication Systems

Discover how to use email, phone, and instant messaging professionally through clear etiquette guidelines. This unit also explains telecommuting preparation, managing workplace rage, and implementing communication policies and checklists.

Completing the Working Smarter QLS Level 3 course opens up opportunities in administrative support, office coordination, IT liaison, and workplace efficiency roles. Learners can pursue careers as office managers, team leaders, HR assistants, or administrative professionals in modern, tech-driven environments. The course is also beneficial for individuals aiming to support digital transformation and remote work setups. With knowledge of ergonomics, communication systems, and IT budgeting, learners are well-prepared to contribute to productivity, training, and employee wellbeing. This qualification also serves as a foundation for further study in business administration or workplace management.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

How do we work smarter?
Working smarter involves using efficient tools, setting clear goals, prioritizing tasks, minimizing distractions, and continuously improving workflows.

What is the definition of working smart?
Working smart means achieving better results with less effort by leveraging technology, strategic planning, and effective time management.

What is the saying about working smarter?
The popular saying is “Work smarter, not harder,” which emphasizes using clever strategies and tools rather than just increasing effort.

What does smarter working mean?
Smarter working refers to flexible and efficient approaches to work, often involving technology, collaboration tools, and optimized environments.

What is meant by working smarter, not harder?
It means using thoughtful planning, automation, and smart tools to maximize output while reducing unnecessary effort or burnout.

Does the course cover how to choose the right workplace technology?
Yes, Unit 1 guides you in selecting efficient tools, upgrading software, and ensuring effective IT communication for enhanced productivity.

Will I learn how to manage IT budgets and technical training?
Absolutely. Unit 2 focuses on planning technical training, optimizing budgets, and implementing security measures for digital systems.

Are ergonomics and employee wellbeing part of this course?
Yes, Unit 3 explores ergonomic principles, system usage policies, and how to foster health and comfort in tech-enabled workplaces.

Does the course provide guidelines for professional digital communication?
Yes, Unit 4 covers best practices for emails, calls, messaging, and maintaining proper etiquette in telecommunication systems.

Can this course help me manage remote work and telecommuting?
Yes, the course explains how to prepare for telecommuting, implement communication checklists, and manage remote work challenges like workplace rage.