Working Smarter QLS Level 3

Unit 1

Building a Technology Friendly Workplace

The unit 1 covers the following topics:

• Tips for the Workplace
• Tips for Employees
• Tips for Managers
• Ways to Use Technology to Make Work Fun
• Upgrading Software
• Communicating with the IT Department
• Software Selection Process

Unit 2

Managing and Optimizing Technical Training and Budgets

The unit 2 covers the following topics:

• Types of Training
• Training Tips
• Setting an IT Budget
• Security and Privacy
• Uncontrolled Networks
• Controlled Networks
• Restricting Internet Access

Unit 3

Understanding Ergonomics at Workplaces

The unit 3 covers the following topics:

• Introduction to Ergonomics
• System Usage Policies
• Policy Statement for Internet/Intranet Browser(s)
• Basic Rules of Etiquette
• The Manager’s Role
• The Employee’s Role

Unit 4

Establishing Effective Telecommunication system

The unit 4 covers the following topics:

• E-Mail Applications
• E-Mail Etiquette
• Telephone Etiquette
• Instant Messaging Etiquette
• What is Telecommuting
• Preparing for Telecommuting
• Workplace Rage
• Policies and Procedures Checklist

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.