Unit 1: Building a Technology-Friendly Workplace
This unit explores how to create a productive, tech-enabled workplace by offering useful tips for employees and managers. It also covers upgrading software, effective IT communication, and selecting the right tools to enhance efficiency.

Unit 2: Managing and Optimizing Technical Training and Budgets
Learn how to plan different types of technical training while managing IT budgets and protecting digital systems. The unit also explains internet access control, network types, and privacy and security best practices.

Unit 3: Understanding Ergonomics at Workplaces
This unit introduces ergonomic principles to promote comfort, health, and productivity at work. It also covers system usage policies, internet etiquette, and the roles of both managers and employees in maintaining workplace wellbeing.

Unit 4: Establishing Effective Telecommunication Systems
Discover how to use email, phone, and instant messaging professionally through clear etiquette guidelines. This unit also explains telecommuting preparation, managing workplace rage, and implementing communication policies and checklists.

Completing the Working Smarter QLS Level 3 course opens up opportunities in administrative support, office coordination, IT liaison, and workplace efficiency roles. Learners can pursue careers as office managers, team leaders, HR assistants, or administrative professionals in modern, tech-driven environments. The course is also beneficial for individuals aiming to support digital transformation and remote work setups. With knowledge of ergonomics, communication systems, and IT budgeting, learners are well-prepared to contribute to productivity, training, and employee wellbeing. This qualification also serves as a foundation for further study in business administration or workplace management.

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.