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80 Hrs Duration
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Course Overview
Customer Service Training Online Today’s business environment isn’t focused on 9-to-5, lifelong, static positions like it was decades ago. Our world is constantly shifting and evolving, meaning that businesses (and workers) must evolve with it. As a result of this shift, consultants have more opportunities than ever before. This course will show you how to build a business as a consultant. What Will Students Learn? Discover the benefits of developing a support network of connections. Understand how building relationships can help you develop your business base. Learn how to apply communication techniques to build your network. Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships. Recognize the key interpersonal skills and practice using them.
Course Syllabus
Unit 1
Customer Focused Selling
The unit 1 covers the following topics:
- Focusing on Your Customer
- Understanding Effort vs. Results
- Considering the Possibilities
- What Influences People in Forming Relationships?
- How to Win Friends and Influence People
Unit 2
Communication Skills for Relationship Selling
The unit 2 covers the following topics:
- Active Listening
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Non-Verbal Messages
- Managing the Mingling
- The Handshake
- Networking
- Organizing Your Network
- Networking Tips
Career Path
Endorsement
At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Who Shoud Take This Course
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Recognised CPD Certification
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Printed Copy Included
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Verifiable Unique ID
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High-Quality Print
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Completion dates included
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What our Students say
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Again! My concerns with my courses has been resolved, thanks to Sophia! I didn't know what to do then but Sophia managed to find a solution for my problem regarding in shifting courses, and viola! all has been sorted then here I am, much obliged, it was excellent customer service!
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Again! My concerns with my courses has been resolved, thanks to Sophia! I didn't know what to do then but Sophia managed to find a solution for my problem regarding in shifting courses, and viola! all has been sorted then here I am, much obliged, it was excellent customer service!
Leonardo Ding, Today
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Again! My concerns with my courses has been resolved, thanks to Sophia! I didn't know what to do then but Sophia managed to find a solution for my problem regarding in shifting courses, and viola! all has been sorted then here I am, much obliged, it was excellent customer service!
Leonardo Ding, Today
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