Course Overview

Customer Service Training Online

Today’s business environment isn’t focused on 9-to-5, lifelong, static positions like it was decades ago. Our world is constantly shifting and evolving, meaning that businesses (and workers) must evolve with it. As a result of this shift, consultants have more opportunities than ever before. This course will show you how to build a business as a consultant.

What Will Students Learn?

Discover the benefits of developing a support network of connections.
Understand how building relationships can help you develop your business base.
Learn how to apply communication techniques to build your network.
Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships.
Recognize the key interpersonal skills and practice using them.

Course Syllabus

Unit 1

Customer Focused Selling

The unit 1 covers the following topics:

Focusing on Your Customer
Understanding Effort vs. Results
Considering the Possibilities
What Influences People in Forming Relationships?
How to Win Friends and Influence People

Unit 2

Communication Skills for Relationship Selling

The unit 2 covers the following topics:

Active Listening
Responding to Feelings
Reading Cues
Demonstration Cues
Tips for Becoming a Better Listener
Non-Verbal Messages
Managing the Mingling
The Handshake
Networking
Organizing Your Network
Networking Tips

Career Path

Who Shoud Take This Course

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

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Overview

Course at QLS	Level 1
Duration	80 Hrs
Endorsement Body	Endorsed by Quality Licence Scheme

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BULK DISCOUNTS

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Bulk discounts are available on purchases of 10 or more courses. If you wish to discuss a large individual order for this course, and/or would like to be invoiced in advance, please call our sales team on +44 2071019663 to make an enquiry.

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